HUB, Inc. exists to satisfy our customers. Unless otherwise specified, all purchases through our direct-to-consumer website(s) may be exchanged or refunded within twenty (20) days from the original purchase date when accompanied by a HUB. Inc. Please complete the form on this page to request an RMA.

All shipping costs for returns and/or exchanges are the customer’s responsibility, and must be shipped back to HUB, Inc. accompanied by an RMA letter. Returned and/or exchanged products may be subject to a $5.00 restocking fee.

Exchanges may be permitted within thirty (30) days of purchase. Any item returned for a refund or exchange must be unused, unaltered in its original condition, and in the original packaging with all warranty cards (if applicable), booklets, and/or tags intact. This Policy pertains only to direct e-commerce sales to end-user consumers, and is not applicable to wholesale distribution accounts to resellers, or any retailer party.

RETURN REQUIREMENTS

• Returned products must be new and unused
• All tags, stickers, and/or protective coverings must be intact
• Products must not be altered, or tampered with in any way
• Returns must be made by the original purchaser
• All returns must be accompanied by a printed copy of an RMA

Special orders of any kind, completed layaways, and/or custom/special orders are not eligible for returns or exchanges.