Return Merchandise Authorization

Please review our return policy below.

HUB, Inc. exists to satisfy our customers. Unless otherwise specified, all purchases through our website may be exchanged or refunded within twenty (20) days from the original purchase date when accompanied by a HUB. Inc. Please complete the form on this page to request an RMA.

All shipping costs for returns and/or exchanges are the customer’s responsibility, and must be shipped back to HUB, Inc. accompanied by an RMA letter. Returned and/or exchanged products may be subject to a $5.00 restocking fee.

Exchanges may be permitted within thirty (30) days of purchase. Any item returned for a refund or exchange must be unused, unaltered in its original condition, and in the original packaging with all warranty cards (if applicable), booklets, and/or tags intact.

RETURN REQUIREMENTS

  • Returned products must be new and unused
  • All tags, stickers, and/or protective coverings must be intact
  • Products must not be altered, or tampered with in any way
  • Returns must be made by the original purchaser
  • All returns must be accompanied by a printed copy of an RMA

Special orders of any kind, completed layaways, and/or custom/special orders are not eligible for returns or exchanges.

Request an RMA

© 2018 HUB, Inc.
SURGEON GENERAL’S WARNING: Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. SURGEON GENERAL’S WARNING: Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. SURGEON GENERAL’S WARNING: Smoking by Pregnant Women May Result in Fetal Injury, Premature Birth, and Low Birth Weight. SURGEON GENERAL’S WARNING: Cigarette Smoke Contains Carbon Monoxide. WARNING: This product may cause mouth cancer. WARNING: This product may cause gum disease and tooth loss. WARNING: This product is not a safe alternative to cigarettes.